Terms and Conditions of Use


This document defines the Terms of Use and the General Conditions of Online Sale of the website www.kawaii-panda.com. These conditions are agreed between Sandra Carmo, a sole trade entrepreneur who owns the domain www.kawaii-panda.com, from now on referred to as Kawaii Panda, and between any individual or collective who wishes to make purchases through the www.kawaii-panda.com website, from now on referred to as "User".

1. Object

The present conditions aim to define the general conditions of sale established between Kawaii Panda and the user, from the act of ordering to the delivery of the merchandise. These conditions regulate all the steps necessary to carry out the order and guarantee the follow-up of this transaction between the contracting parties.

When placing an order, the user expresses its full and complete acceptance of the Terms and Conditions of Use, the prices and products included in the respective transaction.

Kawaii Panda reserves the right to change these Terms and Conditions without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any changes will be always published on www.kawaii-panda.com website.

2. Order

The online order is valid and applicable to the territories of Portugal mainland, the Azores and Madeira, as well as Europe and the Rest of the World.

The user can place an order through the catalog available online at www.kawaii-panda.com in a quick, simple and secure way.

To make purchases through the Kawaii Panda website, the user is required to register as a customer by filling out the online form. After registration, simply add all the items you wish to purchase to the shopping cart. You should then follow all the steps of the purchase so that it is completed successfully.

The computerized records kept in Kawaii Panda's secure computer systems are considered as evidence of communications, orders and payments made between the parties.

Kawaii Panda will honor orders received online only up to the limit of available stocks. In the lack of availability of a product, Kawaii Panda undertakes to inform the user as soon as possible, but never beyond the maximum period of 7 days.

3. Delivery

Kawaii Panda offers several types of shipping for your order. The checkout will show the types of delivery that the user can select depending on the weight of the order and the place of delivery.

Kawaii Panda shop has the following types of shipping available: CTT Normal/Standard Mail, CTT Correio Azul and CTT Registered Mail for parcels up to 2kg, CTT Postal Parcel for parcels up to 20kg, CTT Expresso Ibérico and NACEX Carrier for parcels up to 30 kg for Portugal and Spain.

All orders worth €49 or more for Portugal and Spain (except Baleares, Canary Islands, Ceuta & Melilla) do not pay shipping costs, this cost is supported by Kawaii Panda.

It is only possible to guarantee the good delivery of an order if its shipping address is well indicated, therefore, it should be as exact as possible. Kawaii Panda is not responsible for incorrect or insufficient addresses, so that the orders returned due to incomplete or incorrect addresses, or absence of the user at the address of delivery, its redemption is made by payment of new postage, being this payment of the user's responsibility.

Learn more about each of the Shipping Modes that we offer.

3.1. Delivery Times

The products ordered from Kawaii Panda online store are shipped and delivered on weekdays, Monday through Friday. Therefore, neither weekends nor holidays are counted towards estimated delivery of the parcels.

Delivery times are counted from the first business day after the parcel is shipped and vary according to the place of origin and its destination. It should be noted that the expected delivery times are only predictions and not a guarantee.

Learn more about each of the Shipping Modes that we offer and their expected delivery times.

3.2. Shipping Costs

The costs of the shipping service are supported by the user and will be added to the total value of the selected products, depending on the weight of your order and the place of delivery. The user will be informed of these charges before confirming the order and completing the purchase process.

The user will pay a global sum corresponding to the costs of handling the order, the additional expenses are composed of fixed expenses such as reimbursement of packaging and shipping costs.

Kawaii Panda declines all liability in case of violation of the legislation of the country where the order is delivered to. It is the user's responsibility to verify with the local authorities the conditions of importation or use of the products that wishes to order. In the country of destination, local taxes, import duties or other related expenses are the responsibility of the recipient.

4. Payments

Shopping online at Kawaii Panda is safe, easy and convenient. Your purchases are made following verified security protocols, simple and practical steps - non-limiting and without minimum purchase values.

In Kawaii Panda shop the user can make payments by Credit Card , GiroPay, Bancontact, iDEAL, SOFORT, Paypal or Bank Wire.

In case of bank wire, your order will only be processed after confirmation of its payment. Failure to pay the order within a maximum of 5 days after the date it was finally made, implies the automatic cancellation of the order.

Learn more about each of the Payment Methods we offer.

5. Prices

Prices shall be considered in Euros, with taxes and fees included. All prices include VAT applicable at the legal rate. Any changes in VAT tax will have immediate reflection on the prices of the products.

Kawaii Panda reserves the right to change prices at any time. However, Kawaii Panda undertakes to apply the rates and prices indicated at the time of placing the order.

The total price specified before finalizing and confirming your order includes taxes and shipping costs.

6. Quality and Warranty

Kawaii Panda only sells high quality articles on www.kawaii-panda.com and will never sell second-hand or substandard products.

All items found on www.kawaii-panda.com are available for order, unless exceptional cases of stock breakages.

Products offered for sale at www.kawaii-panda.com may not exactly match the actual with regard to the displayed image and colors, especially due to the Internet browser and monitor used.

The photos displayed on the website are merely illustrative, so we recommend that you look carefully at the details of the product to have a better information about the characteristics of the items you wish to purchase.

7. Order Cancellation

The user can cancel the order by requesting it to Kawaii Panda through the Contact Form referring to the order number, which will be accepted and made the refund as long as it has not yet been issued. After the order is despatched, if you still intend to cancel your order, you have the option of not accepting it, communicating your intention to Kawaii Panda by e-mail or through the Contact Form. Your refund will be made as soon as the order is returned to Kawaii Panda.

Kawaii Panda reserves the right not to process orders, when we verify some inconsistency in the presented personal data or observe bad conduct on the part of the user.

Kawaii Panda reserves the right not to process any order, in case of errors in the values and/or characteristics of the products, when these result from technical problems or errors not related to Kawaii Panda.

8. Returns & Exchanges

Upon receipt of the order, the user may exercise the right of withdrawal within 14 days of the day the consumer acquires the physical possession of the goods.

In order to exercise this right, if you wish to exchange or return items, you must contact Kawaii Panda through the Contact Form, which will provide you with all information about how to exchange or return. In no case should the user ship items to Kawaii Panda without prior contact since they may not be received.

After contacting Kawaii Panda and being given the return instructions, the user must, within 14 days from the date of the communication of the resolution, return the goods to Kawaii Panda, duly wrapped and in their original packaging in the proper conditions of use, accompanied by a copy of the order purchase or invoice.

It is the user's responsibility to ensure that items are returned safely, so you must use a registered shipping method and keep all shipping receipts in the event that you will have to file a claim for damages or losses. The costs of returning the goods are supported entirely by the user.

Kawaii Panda reserves the right to hold the refund until we have received the goods returned. Once the goods are received, all items will be checked and only those that comply with the return conditions and have not been used will be accepted for exchange or return.

Kawaii Panda reserves the right not to accept items that do not meet these conditions and in the absence of any of the components of the items sold or, if any of them are not in excellent conditions, there will be no refund of the amount paid or the shipping, being the items returned to the user's address again.

If everything is in compliance, in case of return, the refund of the value corresponding to the value paid for the goods returned will be made after the validation of the fulfillment of the conditions of return described above, and Kawaii Panda has a period of up to 14 days for this purpose.

In return and exchange of goods, the user must take into account the following conditions:

a) In the case of a request for reimbursement of a purchased item at a reduced price, due to a special offer or promotion, Kawaii Panda will only reimburse the amount actually paid by the user and not all of it

b) In case of exchange, if the new order or article is of superior cost, the user will have to pay the difference

c) If you have used a promotional discount code, this amount will not be refunded, that is, the refund will be only for the amount actually paid

d) In case of return, if the user opts for the refund of the value, the refund is made by the same means of payment in which it was made

e) In case of return of an item paid with a Gift Card, the value will be refunded in digital gift card or discount voucher

9. Intelectual Property

All content and information contained on www.kawaii-panda.com, are the property of Kawaii Panda, and therefore its use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained in this website is subject to the prior authorization.

Kawaii Panda is not responsible, directly or indirectly, for any information, content, statements or expressions contained in the texts of the articles marketed at www.kawaii-panda.com. The descriptive content of the products is the responsibility of the manufacturers and distributors of the articles in question.

10. Responsibility

All items available on www.kawaii-panda.com are in compliance with Portuguese legislation.

All data registered by the website www.kawaii-panda.com constitute proof of the set of transactions between Kawaii Panda and the user, and it is the responsability of Kawaii Panda to file the electronic document in which the contract is formalized, obliging it to keep accessible.

Kawaii Panda is not liable for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or service to users.

11. Privacy & Personal Data Protection

The computerized processing of the data collected is done in compliance with the Law 67/98 of 26 October, on the Personal Data Protection, and they are intended for the processing of orders and communication with the users, processing information requests and any complaints, statistical analysis, as well as their use for the purposes of direct marketing.

Kawaii Panda collects and treats personal data only when it is supplied by the user, whether by completing an electronic form or by purchasing a product or service from the Kawaii Panda online shop.

Thus, by registering or purchasing online at www.kawaii-panda.com, you expressly warrant to Kawaii Panda that you consent to the use of your personal data, as well as the data relating to your purchases and order history.

The personal data collected on this website will in no case be made available, sold, shared or disclosed to third parties, nor used for any purpose other than those described in the Privacy Policy.

For more detailed information, please see our Privacy Policy and our Cookies Policy.

12. Ambit

The actual conditions apply to all products available for sale at the Kawaii Panda shop.

All items found on www.kawaii-panda.com are available for order, unless in exceptional cases of stock breakages.

The offer of articles is valid and limited to the existing stock, within the limit of available stocks.

13. Applicable Law and Jurisdiction

Any and all matters arising from these general conditions, in particular as to their interpretation, validity, effectiveness or performance, are governed and regulated by the Portuguese Law, which is the only applicable law. In the event of a dispute, pursuant to the provisions of Law no. 144/2015 of 8 September, the consumer may use an Alternative Dispute Resolution Body:

Algarve Arbitration Center for Consumer Conflicts
Ninho de Empresas, Edif. ANJE
Estrada da Penha, 3º Andar, Sala 26
8000 Faro - Portugal
Phone: +351 289 823 135 - E-mail: info@consumoalgarve.pt

For more information, please see the European Consumer Portal.

The Terms & Conditions were updated June 2021