Tems and Conditions of Use


This document defines the Terms of Use and the General Conditions of Sale Online web page www.kawaii-panda.com. These conditions are agreed between Sandra Carmo, sole trader of the domain name www.kawaii-panda.com, from now on referred as Kawaii Panda, and between any individual or collective, wishing to make purchases through the site www.kawaii-panda.com, from now on referred as "User".

1. Object

The present conditions aim to define the terms of sale established between Kawaii Panda and the User, from order placement to delivery of the goods. These conditions regulate all steps necessary to accomplish the order and ensure the fulfillement of this transaction between the parts.

When placing your order for the User expresses its full and complete acceptance of the Terms and Conditions of Sale, of the prices and products included in the respective transaction.

Kawaii Panda reserves the right to change these Terms and Conditions without notice, as well as to modify at any time the information and commercial offer presented of the products, prices, promotions, terms of trade and services, and any changes will be always published in www.kawaii-panda.com website.

2. Order

The online order is valid and applicable to the territories of Portugal's mainland, the Azores and Madeira, as well as Europe and the Rest of the World.

The User can make your order through the online catalog available on the site www.kawaii-panda.com quickly, simply and securely.

To make purchases through the site of Kawaii Panda is required to register as a customer by filling out the online form. After register, simply add to shopping cart all the items you wish to purchase. The User should follow every step of purchase to be successfully completed.

For more detailed information, follow the instructions of Ordering on our website.

The computerized records kept in the computer system of Kawaii Panda safely, are considered as proof of communications, orders and payments made between the parts.

Kawaii Panda honors online orders received only within the limits of available stocks. The lack of availability of a product, Kawaii Panda commits to inform the User as soon as possible, but not beyond the maximum period of 7 days.

3. Delivery

Kawaii Panda offers various types of shipment for your order. At checkout will be present the types of shipments that the User can select depending on the weight of your order and the delivery location.

In Kawaii Panda store the following types of transmission are available: CTT Normal/Standard Mail and CTT Registered Mail for parcels up to 2kg, CTT Postal Order for parcels up to 20kg and CTT Expresso Iberico for orders up to 30 kg for Portugal and Spain.

All requests for value above €49 for Portugal and Spain do not pay shipping costs, this cost is supported by Kawaii Panda.

Learn more about each of the Shipping Routes we provide and respective delivery deadlines.

4. Payments

Buying at Kawaii Panda is safe, easy and convenient. Your purchases are made following checked security protocols, simple and practical steps - not limiting and no minimum purchase values.

In Kawaii Panda store the User can make payment by Credit Card, Paypal or Bank Transfer.

Your order will only be processed after confirmation of the respective payment.

Learn more about each of the Payment Methods we offer.

5. Prices

Prices shall be considered in Euros, with taxes and fees included. All prices include VAT at the legal rate. Any changes in VAT tax will have immediate impact in product prices.

Kawaii Panda reserves the right to change prices at any time. However, Kawaii Panda commits to apply the rates and prices quoted at the time of realization of the order.

The total price specified before finalizing and confirming your order, includes taxes and shipping costs.

6. Quality and Warranty

Kawaii Panda owns www.kawaii-panda.com and only sells very high quality articles and will never sell second-hand products or lower quality than existing standards in the market.

All items that are on the website www.kawaii-panda.com are available for ordering, unless exceptional cases of stock breakage.

Products offered for sale in www.kawaii-panda.com may not exactly match the real with respect to the displayed image and colors, especially because of the Internet browser and monitor used.

The photos displayed on the website are merely illustrative, so we recommend that look carefully the details of the product to have a better information about the characteristics of the items you wish to purchase.

7. Contract Resolution

If the information provided does not match the product characteristics, the User has the right to rescind the purchase and sale agreement as required by law.

Upon receipt of the order, the User has a period of 14 days from the day when the own User or a third party indicated by him/her acquires physical possession of the goods, to solve the purchase and sale agreement entered into in Kawaii Panda website.

The exercise of the right of withdrawal depends on the fulfillment of the following conditions:

a) Return of items purchased in good condition, in the original packaging in which they were sent

b) In conjunction with the returned items must be sent the return form duly completed constant in customer account

c) Products sold by meter can not be returned unless the product is defective or in the case of manifest error of Kawaii Panda

d) In the case of a claim for reimbursement of an article purchased at a reduced price due to a special offer or promotion, Kawaii Panda reimburse only the amount actually paid by the User

e) In the returns shipping costs will be supported by the User, except those that Kawaii Panda would assume responsibility for the same

Learn how to do the Return Merchandise.

8. Returns & Exchanges

The User benefits of a period of 14 days from the date of receipt of the order to exchange or request a refund in case of dissatisfaction with your order. Shipping costs will be supported by the User.

In case of exchange, the new order or item is higher cost, the user will have to pay the difference.

In the case of a claim for reimbursement of an article purchased at a reduced price due to a special offer, Panda Kawaii refund the amount actually paid by the user and not the whole.

In case of return, the refund of your purchase will be made after the validation of compliance with the return conditions described above, with the Panda Kawaii a period of up to 14 days for this purpose.

Learn how to do the Return Merchandise.

9. Intelectual Property

All content and information contained in www.kawaii-panda.com, are property of Kawaii Panda, and therefore its use, reproduction, copying and divulgation by other means of logos, text, images and videos contained in this website is subject to the owner's prior permission.

Kawaii Panda is not responsible, directly or indirectly, for any information, content, statements or expressions that are shown in the text of the products sold in www.kawaii-panda.com website. The descriptive content of products is the responsibility of manufacturers and distributors of those articles in question.

10. Responsability

All items sold in www.kawaii-panda.com website are in accordance with Portuguese law.

All data recorded by www.kawaii-panda.com website that are proof of the transactions carried out between Kawaii Panda and the User, being the Kawaii Panda responsibility to record the electronic document that formalize the contract, forcing itself to keep it accessible.

Kawaii Panda is not liable for damage arising from interference, interruptions, computer viruses, faults or disconnections of the operating system that might prevent temporarily the access, navigation or to provide services to Users.

11. Privacy & Personal Data Protection

The computerized processing of the data collected is done in compliance with the law 67/98 of 26 October, on Personal Data Protection, and the same are intended for the processing of orders and communication with the Users, processing requests for information and possible claims, statistical analysis, and the respective use for direct marketing purposes.

Kawaii Panda will not commercialize or share their customers data with other companies.

For more information, see our Privacy Policy and our Cookies Policy.

12. Ambit

The actual conditions apply to all products available for sale in the store Kawaii Panda.

All items that are on website www.kawaii-panda.com are available for ordering, unless in exceptional cases of stock breakage.

The supply of articles is valid and limited to existing stock, within the limits of available stocks.

13. Applicable law and jurisdiction

Any emerging issue of these general conditions, including as to its interpretation, validity, effectiveness or execution, is governed and regulated by Portuguese law, which is the only one applicable. In the absence of agreement between the parts will be empowered to resolve any dispute to the competent Portuguese courts.

The General Sales Conditions were updated on 7 September 2015